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Refund & Cancellation Policy

How cancellations and refunds work for prints paid online through Printdocks.

Last Updated: October 4, 2026

When you upload a document to a partner shop, you pay Printdocks online (UPI, card, net banking or wallet) through our payment partner Razorpay. Printdocks passes the amount on to the shop after the print. Your print OTP is shown only after the payment succeeds.

1Cancelling a Print Job

  • You can cancel a paid job any time before the shop starts printing it, from My Jobs or, without an account, with Cancel & refund on the OTP screen. You get a full refund.
  • If the shop cancels your job or cannot print it, you get a full refund.
  • If the printer fails and the job is not printed within 24 hours, it is cancelled and refunded automatically. You do not need to ask.
  • If a shop is paused or closed on Printdocks before printing your job, the job is cancelled and refunded in full.
  • A job that has not been paid for waits for payment for a limited time (shown on the payment screen, normally 60 minutes). After that it is cancelled automatically, nothing is charged and the uploaded file is deleted.
  • Once printing has started, the job can no longer be cancelled by you.

2When You Get a Refund

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Full refund

  • You or the shop cancel the job before printing
  • The printer fails and the job cannot be completed
  • The shop is paused or closed before printing your job
  • The payment went through after the job had already expired or been cancelled
  • You were charged twice for the same job
  • The wrong job was printed because of a system error
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No refund

  • The job was printed as uploaded and you chose the wrong file or settings
  • You did not collect a job that was already printed
  • Minor colour or alignment differences between printers

3How Long Refunds Take

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Refunds are started straight away and go back to the original payment method. Banks usually credit them within 5–7 working days; UPI refunds are often faster.

Refunds are always for the full amount you paid. Payment gateway charges are never added to your price and are never deducted from a refund.

4Problems With a Printed Job

If a printed job is unusable because of a shop or printer fault (blank, cut-off or badly smudged pages), tell the shop first; they can usually reprint it. If that does not work, email us within 48 hours with your job details and we will review it for a full or partial refund.

5Contact

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Please include the shop name, the time of upload and the Razorpay payment ID from your receipt.